We look forward to welcoming you at check-in from 14:00 hrs. Please note that at some hotels check-in is only possible until 22:00 hrs and/or that from 22:00 hrs check-in is implemented via an automated system/electronic key box. You will receive detailed information with the confirmation of your reservation. On the day of departure you are requested to vacate your room by 11.00 hrs. If you wish to depart later, this may be possible at extra cost.
In the large majority of our hotels our staff are available on a 24-hour basis.
At individual hotels the reception is manned from 06:30 to 22:00 hrs. Information on this is available in the section for the individual hotel on our website.
Breakfast from our extensive hot/cold buffet is available for you from Monday to Friday from 06:00 to 10:00 hrs and on Saturday, Sunday and public holidays from 06:30 to 10:30 hrs. Please note that in some individual hotels no breakfast is available. At these hotels we will notify you of breakfast facilities in the immediate vicinity.
With a few exceptions our hotels have bedlinen which is suitable for allergy sufferers. Our staff at reception will be happy to provide you with the relevant information.
Some hotels have exercise facilities with the relevant equipment, a sauna or a pool. The use of these facilities is available to hotel guests free of charge.
Children are very welcome at Centro Hotels. Children up to the end of their third year can stay overnight free of charge in one of the existing beds. For children from the age of 4 to the end of their 14th year we charge € 25 per night for a supplementary bed. From the age of 15 the full room rate is charged. A limited number of baby beds can be reserved at a cost of € 15 per stay.
All our hotels have Wi-Fi. Its use for hotel guests is free of charge.
Because our hotels are always centrally located in the inner city, they don't all have their own car parks. Our staff at reception will be happy to provide you with the relevant information.
The facilities for meetings and conferences and their availability vary from hotel to hotel. Please contact the reception at the relevant hotel so that we can make you a suitable offer.
You can pay your bill in cash, by debit card or by Visa, MasterCard or American Express credit card. Payment against invoice is also available for corporate customers. As a payment guarantee, in such cases we require the number of a valid credit card which can be debited.
We offer guests various possibilities for making reservations. In the case of so-called '18:00 hrs' reservations your room is kept available until 18:00 hrs on the day of arrival. After that time the reservation lapses and there is no entitlement to the reserved room. In the case of a guaranteed booking the room is reserved for you on a binding basis, which also applies to any offers which have been booked and non-refundable instalments.
Please note that with reservations involving a non-refundable instalment, advance payment of the costs in full is required on completion of the booking. As a payment guarantee, in such cases we require the number of a valid credit card which can be debited.
'18.00 hrs' reservations can be cancelled at any time free of charge. Guaranteed reservations and reservations made with advance payment are subject to special cancellation terms and the corresponding charges. In the case of online reservations these terms are displayed to you before you complete the booking.
For reservations made via our central reservation department or directly via the hotel you will be informed about these terms by our staff and they will be sent to you in written form with your confirmation.
Pet friendly rooms are available in all Centro Hotels, however the number is limited. Therefore, these rooms are only subject to availability and requires the owner of the pet to inform the Hotel in advance. For each pet we charge 15,00 Euros. For guide and assistance dogs, it is free of charge.
Some of our hotels offer snacks. Please check with reception what is available. Our staff will be happy to recommend restaurants for lunch or dinner. At most Centro Hotels there is a vending machine for drinks and snacks, while some hotels also have a bar in which you can spend a few enjoyable hours in the evening.
In the case of online reservations your data is transmitted securely via an SSL connection and is only used for internal purposes within our hotel group.
We are finally back to welcome you and hope that all our hotels will be open again soon. Since the return to normality is a long process, not all hotels can be available at the same time. We therefore kindly ask you to check our website, if and when the hotels you have chosen, will be open again.
To do so, please open the booking area of the respective hotel, where all dates and availabilities are available.
If you have any questions, please do not hesitate to contact the central reservation office:
+49 (0) 800 – 444 00 333 / firstname.lastname@example.org
We will of course keep you up to date. Stay healthy!
Your Centro Hotels Team